Policies & Procedures..
~ Processing Time~
Our current construction turnaround time is approximately 3 weeks from date of purchase and payment.
When ordering please add construction and shipping time in order to estimate your time of delivery.
We enjoy packaging each item with care.
We ship via USPS First Class Mail unless otherwise noted or requested by customer.
Mailing time is 2-7 days for continetial U.S. orders depending on your location.
International orders typically have a longer shipping time.
If you would like to add shipping insurance to your order to protect against loss or damage, please contact us before ordering with a list of what you intend to order, and we can send you an additional invoice for your shipping insurance.
All packages shipped to continental U.S. will have a tracking number.
And we retain proof of shipment for all International orders.
We can not be held responsible for packages once they leave our hands.
We are not liable for lost or missing packages and will not reimburse orders shipped internationally or otherwise as long as we have proof of shipment on file.
**Free shipping on continental U.S. orders of $200.00 or more! **
Because most of our items are made especially for you, upon ordering we are not able to accept returns of personally sized items, ready made items are returnable within 30 days of purchase in the condition they are purchased only.
The only exception is on our ironing board covers...
We are very particular in making items that will fit, last, and please the eye. Our desire is for 100% satisfaction in these areas please be assured that we want your item to be fabulous as much as you do!!!
So Please feel free to ask questions before ordering..we are happy to help you!
By purchasing our clothing and other products you are assuming responsibility for it's use. Our products are not to be used without adult supervision, they are not intended as children's play things, i.e. buttons could be a choking hazard. The use of these products is at your own risk. By purchasing from our web site you are agreeing to disclaim Our Legacy Custom Sewing & Design for any damages of any kind arising from the use of this site or our products.
Please be aware that our Site content is protected by U.S. Copyright laws, International Proprietary rights in and to the Our Legacy Information, including our designs, pictures, and site content. Information may not be reproduced, licensed, copied, displayed, published, sold, modified, transmitted or distributed without Our Legacy's express written permission.
You may contact us at customer service @sewsowsooo.com with any questions.